Style & Service Retail Associate

URBN; Royal Tunbridge Wells; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Private Medical Insurance

Up to 40% employee discount

Job summary

URBN is seeking a storefront associate to deliver exceptional customer experiences at Anthropologie in Tunbridge Wells. You will engage customers with personalised conversations, share product recommendations, and support seamless in-store and omni-channel service.

The role emphasizes teamwork, brand awareness, and active selling, contributing to store performance while upholding Anthropologie's visual and customer service standards.

Qualifications

• Strong communication skills demonstrated in customer interactions and teamwork.
• Experience in retail settings with an emphasis on customer service and selling culture.
• Awareness of Anthropologie brand and its appeal to the local market.

Responsibilities

• Customer Connection: engage with customers in a personalised way to make them feel welcome, heard and valued.
• Selling Culture: support a selling environment by connecting with customers and sharing product suggestions.
• Omni-Channel Service: provide a frictionless experience using technology to transact, find sizes and colours, and place orders for items not in store.

Skills

Strong communication

Retail customer service

Brand awareness

Team player

Proactive selling

Job description

URBN is seeking a storefront associate to deliver exceptional customer experiences at Anthropologie in Tunbridge Wells. You will engage customers with personalised conversations, share product recommendations, and support seamless in-store and omni-channel service.

The role emphasizes teamwork, brand awareness, and active selling, contributing to store performance while upholding Anthropologie's visual and customer service standards.