Retail Sales Associate — Create Great Customer Experiences

URBN; Greater London; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance Program

Private Medical Insurance

URBN brand employee discounts

Season ticket loan

Cycle to work scheme

Development opportunities

Job summary

URBN through Anthropologie is seeking a customer-focused retail team member in London. The role emphasizes engaging customers, sharing product recommendations, and enabling seamless omni-channel service within a vibrant store environment.

Candidates should bring an awareness of Anthropologie and strong communication skills to create a welcoming shopping experience and contribute to in-store visual standards. The position offers opportunities for growth and employee discounts across URBN brands.

Qualifications

• Previous experience in a retail environment (not mandatory).
• Awareness of the Anthropologie brand and its appeal to the local market.
• Strong communication skills.

Responsibilities

• Customer Connection: initiate genuine conversation to engage with the customer in a personalised way.
• Selling Culture: support a selling environment across the sales floor by connecting with customers and sharing product suggestions.
• Omni-Channel Service: provide a frictionless experience using technology to transact, find sizes/colors, and place orders.
• Team Player: build productive relationships with peers and seek support when needed.
• Share Knowledge: participate in sharing product knowledge, current trends, and styling priorities.
• Employee Recognition: contribute to a positive team morale and highlight peers and leaders.
• Insights & Feedback: provide insights related to customer and employee experience to Store Leadership.
• Business Acumen: understand contribution to service and KPI impact.
• Product Flow: support shipment processes and omni-order fulfillment while maintaining stock levels.
• Store Environment: maintain Anthropologie's visual and operational standards.
• Merchandising & Display: execute stock-to-sales processes and stay aligned with brand messaging.

Skills

Customer Service

Selling Culture

Omni-Channel

Team Player

Knowledge Sharing

Employee Recognition

Insights

Business Acumen

Product Flow

Store Environment

Brand Knowledge

Communication Skills

Job description

URBN through Anthropologie is seeking a customer-focused retail team member in London. The role emphasizes engaging customers, sharing product recommendations, and enabling seamless omni-channel service within a vibrant store environment.

Candidates should bring an awareness of Anthropologie and strong communication skills to create a welcoming shopping experience and contribute to in-store visual standards. The position offers opportunities for growth and employee discounts across URBN brands.