Boutique Styling & Customer Experience Associate

URBN; Guildford; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Gym discount

Private Medical Insurance

40% Employee Discount

Season ticket loan

Cycle to work

Continued development

Job summary

URBN’s Anthropologie store in Guildford is seeking a customer-focused team member to enhance the in-store experience. You will engage customers with personalised conversations, offer product recommendations, and support seamless transactions across channels.

The role emphasizes strong communication, brand awareness, and a willingness to contribute to merchandising and stock processes while maintaining store standards and a welcoming environment.

Qualifications

• Strong communication skills.
• Awareness of Anthropologie brand and local market appeal.

Responsibilities

• Engage with customers in a personalised way to ensure they feel welcomed, heard and valued.
• Support selling culture by connecting with customers and sharing product suggestions.
• Provide an omni-channel service experience using available technology to complete in-store and online transactions.
• Assist with stock flow and merchandising to maintain Anthropologie's visual and operational standards.
• Contribute to a positive team environment and share knowledge with colleagues.

Skills

Customer service

Communication

Retail awareness

Job description

URBN’s Anthropologie store in Guildford is seeking a customer-focused team member to enhance the in-store experience. You will engage customers with personalised conversations, offer product recommendations, and support seamless transactions across channels.

The role emphasizes strong communication, brand awareness, and a willingness to contribute to merchandising and stock processes while maintaining store standards and a welcoming environment.