Guest Experience & Style Advisor

URBN Urban Outfitters, Inc.; Greater London; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Private Medical Insurance

Employee Discount up to 40%

Season ticket loan

Cycle to work

Continued development

Job summary

URBN Urban Outfitters, Inc. at Anthropologie in London seeks a customer-focused team member to deliver an on-brand shopping experience and support store operations. You will engage customers with personalised conversations and help with omni-channel service at Battersea Power Station.

Based in London, you will share product knowledge, collaborate with peers, and uphold Anthropologie’s visual and service standards while contributing to store KPIs through attentive service and recommendations.

Qualifications

• Strong communication skills.
• Awareness of Anthropologie brand and appeal to local market.
• Retail environment knowledge is beneficial.

Responsibilities

• Engage customers with personalised conversations to create a welcoming experience.
• Support selling culture by connecting with customers and suggesting products.
• Provide frictionless Omni-Channel service, assist with orders and sizes.
• Collaborate with team, share product knowledge and contribute to store initiatives.
• Maintain visual and operational standards and assist with stock flow and merchandising.

Skills

Strong communication skills

Retail experience

Job description

URBN Urban Outfitters, Inc. at Anthropologie in London seeks a customer-focused team member to deliver an on-brand shopping experience and support store operations. You will engage customers with personalised conversations and help with omni-channel service at Battersea Power Station.

Based in London, you will share product knowledge, collaborate with peers, and uphold Anthropologie’s visual and service standards while contributing to store KPIs through attentive service and recommendations.