Retail Store People & Service Leader

River Island; Llanelli; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Generous 50% staff discount

Uniform allowance

Retail Trust benefits

Kindness Cupboards & support

Family support programs

Give as you earn scheme

Bonus scheme & private pension

Holiday allowance

Job summary

River Island in Llanelli is seeking a store leader to drive exceptional customer service and team performance. You will model leadership across service, people, visual and operations while supporting the People & Service Manager to deliver a best-in-class customer journey.

The role requires experience in retail, a passion for fashion, and strong communication to motivate and develop a diverse team in a fast-paced store environment.

Qualifications

• Previous experience in retail, preferably in a supervisor role.
• Passion for fashion and staying up-to-date with trends.
• Strong communication and interpersonal skills.
• Ability to motivate and inspire a team to achieve their best.
• Proactive, adaptable and thrives in a fast-paced environment.
• Love for River Island products to create the best customer journey.

Responsibilities

• Consistently deliver great service and role model this throughout the store team.
• Create a diverse and inclusive environment where all store team feel valued.
• Create a wellbeing culture in store by being a direct line of communication for the store team.
• Confidently duty manage in all areas of the store operation including product and operations.
• Support the People & Service Manager to delight customers through the best customer journey across service, people, visual and operations.
• Support the development of the store team to deliver a high performing, motivated and engaged team.

Skills

Retail experience

Supervisory experience

Communication skills

Interpersonal skills

Team motivation

Customer service

Job description

River Island in Llanelli is seeking a store leader to drive exceptional customer service and team performance. You will model leadership across service, people, visual and operations while supporting the People & Service Manager to deliver a best-in-class customer journey.

The role requires experience in retail, a passion for fashion, and strong communication to motivate and develop a diverse team in a fast-paced store environment.