Retail Store Manager (Full-Time) - Leeds

New Balance; Leeds; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

Retail Bonus Scheme

Great development opportunities

Inclusive European locations

Generous staff discount

Project involvement across Europe

Flexible uniform package

Job summary

New Balance in Leeds is seeking a store leader to drive sales and lead the team on the shop floor and back of house. You will ensure adherence to policies, visual merchandising, stock control and loss prevention, while delivering exceptional customer service.

You will analyse performance, optimise productivity, coordinate rosters, and manage in-store HR activities. Strong KPI focus and weekend/holiday availability are expected.

Qualifications

• Team players who can lead by example on the shop floor and back of house.
• Proven people management and leadership experience in a retail setting.
• Retail experience is desirable for the role.
• Strong customer service skills and ability to build rapport with customers.
• Knowledge of loss prevention procedures and store security best practices.
• Passion for retail and achieving sales targets with strong KPI awareness.
• Willingness to learn and adapt to new store processes.
• Ability to perform basic maths and manage everyday retail operations.
• Familiarity with POS register systems and cashiering.
• Excellent attention to detail and accuracy in duties.
• Strong written and verbal communication skills in English.
• Understanding of the retail market/consumer trends.
• Comfortable with being remotely managed and autonomous.
• Willingness to work weekends and holidays when required.

Responsibilities

• Drive and motivate the team to achieve store targets.
• Lead by example on the shop floor and in back of house.
• Follow company policies on visual merchandising, stock control and loss prevention.
• Execute the retail game changer in the store.
• Analyze store performance and adjust to improve productivity and efficiency.
• Deliver total customer satisfaction through the service model and advanced sales techniques.
• Coordinate rota and store scheduling.
• Minimise losses through monitoring and procedures.
• Maintain health, safety and environmental standards in-store.
• Oversee in-store HR operations: recruitment, onboarding, payroll, performance, training.
• Handle customer enquiries and escalate as needed.
• Provide feedback to Senior Management on internal and external observations.
• Perform other duties as required by Senior Management.

Skills

Team Player

People management

Retail experience

Customer service

Loss prevention

Retail KPIs

Desire to learn

Maths & retail operations

POS systems

Attention to detail

Effective communication

Fluent English

Retail market knowledge

Remote management

Weekend/holiday flexibility

Job description

Who We Are

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

MAJOR ACCOUNTABILITIES

• Drive and motivate your team to achieve individual and store targets
• Lead by example on the shop floor and back of house
• Accountable for following company guidelines on policies and procedures, visual merchandising, commerciality, stock control and loss prevention
• Manage the execution of the retail game changer in your store
• Analyses the overall performance of the store and make decisions and adjustments to increase productivity and efficiency
• Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
• Co-ordinates rota and store scheduling
• Minimises losses implementing, monitoring, and tracking all procedures of loss prevention
• Accountable for maintaining health, safety and environmental standards in store
• Manages in store HR operations - recruitment, onboarding, employee relations, payroll, performance management, training, and development of the store team
• Deals with enquiries and an escalation route for customer complaints
• Proactively share internal and external feedback to Senior Management
• Perform any other duties as required from Senior Management

REQUIREMENTS FOR SUCCESS

• Team Player
• Proven people management and leadership experience
• Previous retail experience desirable
• Demonstrate customer service skills
• Knowledge of loss prevention procedures
• A passion for retail and achieving sales targets, with high knowledge of retail KPIs
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Knowledge of POS register systems
• Excellent attention to detail
• Effective communication skills
• Fluent in English
• Knowledge of the retail market/consumer trends
• Comfortable with being remotely managed
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package

Equal Opportunity Employer

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion. If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.