Retail Store Manager (Full-Time) - Wembley

New Balance; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Retail Bonus Scheme

Staff discount

Great development opportunities

Flexible uniform package

Job summary

New Balance in London is seeking an experienced Store Manager to lead a busy retail team, drive sales, and deliver outstanding customer service while meeting store KPIs.

You will oversee stock control, visual merchandising, loss prevention, HR operations, scheduling, and Health & Safety, empowering your team through coaching and development.

Join a globally recognized brand with a strong European presence and enjoy competitive pay, staff discounts, and clear progression opportunities.

Qualifications

• Proven people management and leadership experience.
• Demonstrate customer service skills.
• Knowledge of loss prevention procedures.
• Fluent in English and strong communication.
• Flexible work schedule including weekends and holidays.

Responsibilities

• Drive and motivate your team to achieve store targets.
• Lead by example on shop floor and back of house.
• Accountable for policies, visual merchandising, stock control and loss prevention.
• Manage the execution of the retail game changer in your store.
• Analyze the overall performance of the store and make decisions to increase productivity and efficiency.
• Delivers total customer satisfaction via our service model and boosts sales through the customer experience.
• Co-ordinates rota and store scheduling.
• Minimises losses implementing, monitoring, and tracking all procedures of loss prevention.
• Accountable for maintaining health, safety and environmental standards in store.
• Manages in store HR operations - recruitment, onboarding, employee relations, payroll, performance management, training, and development of the store team.
• Deals with enquiries and an escalation route for customer complaints.
• Proactively share internal and external feedback to Senior Management.
• Perform any other duties as required from Senior Management.

Skills

People management

Leadership

Customer service

Retail KPIs

Team player

Communication

English fluency

Loss prevention

Flexibility

Tools

POS registers

Job description

Who We Are

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

MAJOR ACCOUNTABILITIES

• Drive and motivate your team to achieve individual and store targets
• Lead by example on the shop floor and back of house
• Accountable for following company guidelines on policies and procedures, visual merchandising, commerciality, stock control and loss prevention
• Manage the execution of the retail game changer in your store
• Analyses the overall performance of the store and make decisions and adjustments to increase productivity and efficiency
• Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
• Co-ordinates rota and store scheduling
• Minimises losses implementing, monitoring, and tracking all procedures of loss prevention
• Accountable for maintaining health, safety and environmental standards in store
• Manages in store HR operations - recruitment, onboarding, employee relations, payroll, performance management, training, and development of the store team
• Deals with enquiries and an escalation route for customer complaints
• Proactively share internal and external feedback to Senior Management
• Perform any other duties as required from Senior Management

REQUIREMENTS FOR SUCCESS

• Team Player
• Proven people management and leadership experience
• Previous retail experience desirable
• Demonstrate customer service skills
• Knowledge of loss prevention procedures
• A passion for retail and achieving sales targets, with high knowledge of retail KPIs
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Knowledge of POS register systems
• Excellent attention to detail
• Effective communication skills
• Fluent in English
• Knowledge of the retail market/consumer trends
• Comfortable with being remotely managed
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package

Equal Opportunity Employer

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion. If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.