Retail Associate (12 hours) - Glasgow

New Balance; Glasgow; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive compensation

Retail Bonus Scheme

Great development opportunities

Inclusive working environments across 

Generous staff discount

Project involvement across Europe

Flexible uniform package

Job summary

New Balance is seeking a customer-focused Retail Associate in Glasgow to welcome shoppers, explain products and support the in-store journey. You will work with a team to meet KPIs while delivering excellent customer experiences.

Join a brand that values development, inclusive environments across Europe, and a generous staff discount. Flexibility for weekends/holidays is required to help the store thrive.

Qualifications

• Team player with strong customer focus.
• Demonstrate customer service skills in-store.
• Passion for retail and sales environment.
• Willingness to learn and perform basic maths.
• Effective communication with customers and colleagues.
• Flexible schedule including weekends and holidays.

Responsibilities

• Achieve personal KPIs and contribute to store performance.
• Deliver total customer satisfaction from entry to exit.
• Keep store as commercial as possible per guidelines.
• Adhere to policies and procedures.
• Maintain health, safety and environmental standards.
• Perform other duties as required by management.

Skills

Team Player

Customer service

Retail & sales

Learning mindset

Communication skills

Flexible schedule

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

MAJOR ACCOUNTABILITIES

• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
• Help to ensure the store remains as commercial as possible following company guidelines
• Adhere to company’s policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties are required from the management team

REQUIREMENTS FOR SUCCESS

• Team Player
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learnAbility to perform basic maths and general retail operational processes
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package