Retail Associate (24 hours) - Leeds

Warrior Sports, Inc.; Leeds; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Staff discount

Development opportunities

Inclusive environment

European region exposure

Flexible uniform package

Job summary

New Balance is seeking a Retail Associate in Leeds to engage, educate and entertain customers from the moment they walk in. You will help drive sales, uphold brand standards and deliver total customer satisfaction along the end-to-end journey.

We value teamwork, strong communication, a passion for retail and the flexibility to work weekends and holidays. Enjoy development opportunities and a generous staff discount as part of our European operations.

Qualifications

• Customer-focused approach with strong service skills.
• Interest in retail and sales with a willingness to learn.
• Good numeracy and ability to handle everyday store operations.

Responsibilities

• Achieve personal KPIs and contribute to store performance.
• Deliver total customer satisfaction along the end-to-end journey.
• Maintain store standards and follow company policies.
• Uphold health, safety and environmental standards.
• Assist with additional duties as required by management.
• Engage customers to educate and entertain during visits.

Skills

Team player

Customer service

Retail passion

Willingness to learn

Basic maths

Communication skills

Flexible schedule

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

MAJOR ACCOUNTABILITIES:

• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
• Help to ensure the store remains as commercial as possible following company guidelines
• Adhere to company’s policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties are required from the management team

REQUIREMENTS FOR SUCCESS:

• Team Player
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package

At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high-level skills and creativity. While we offer the best product on the market, we’re also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.