Retail Associate (8 hours) - Dalton Park

New Balance; North East; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive compensation

Retail bonus scheme

Staff discount

Development opportunities

Inclusive European locations

Flexible uniform package

Job summary

New Balance in the United Kingdom is hiring retail associates to engage, educate and entertain customers from the moment they walk through the door. You will be a brand ambassador with a passion for sport, delivering excellent service and helping shoppers find the right products.

Join a team that strives for personal KPIs, competitive compensation and great development opportunities across our European locations, with a generous staff discount and a flexible uniform package.

Qualifications

• Team player with strong customer service skills.
• Passion for retail and sales.
• Desire to learn and adapt.
• Ability to perform basic maths and retail operations.
• Effective communication and flexible weekend/holiday availability.

Responsibilities

• Achieve personal KPIs and contribute to store performance.
• Deliver customer satisfaction across the full in-store journey.
• Keep the store commercially aligned with company guidelines.
• Adhere to policies and procedures; maintain health and safety.
• Support management with additional duties as needed.

Skills

Team player

Customer service skills

Retail and sales passion

Desire to learn

Effective communication

Weekend and holiday availability

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

MAJOR ACCOUNTABILITIES

• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
• Help to ensure the store remains as commercial as possible following company guidelines
• Adhere to company’s policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties that are required from the management team

REQUIREMENTS FOR SUCCESS

• Team Player
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package