Retail Store Lead: Customer Experience & Ops

FRED PERRY LTD; Hampstead; On-site; GBP 18,000 - 23,000; Full time

Job summary

Fred Perry in Hampstead is seeking a friendly retail teammate to greet customers promptly, identify needs with open questions, and keep the store well merchandised in line with the brand. You will manage till operations, cash handling, and banking, deputise for the Store Manager when needed, and share customer feedback with designers and buyers to help improve service and stock.

The role requires a positive, enthusiastic approach to the Fred Perry brand and a commitment to diversity and

Qualifications

• Retail experience is required.
• Excellent communication skills are essential.
• Positive and enthusiastic attitude toward the Fred Perry brand.

Responsibilities

• Greet all customers promptly and courteously as they enter the store
• Find out the specific needs of each person that enters the store by using open questions
• Maintain the feedback loop to designers and buyers by recording and returning customer comments to Store Management
• Timely and accurate processing of incoming and outgoing merchandise
• Be proactive in loss prevention by keeping the stockroom well organised and maintaining proper procedures
• Re-merchandise displays, point of sale, and select areas of the store regularly so as to maximise product sell through
• Demonstrate great till operations, cash handling, banking and associated administration
• Deputise For the Store Manager or Assistant Manager in their absence
• Inform shop managers of any issues or noncompliance regarding all policies and procedures
• Perform additional duties as assigned by the Store Management

Skills

Retail experience

Communication skills

Positive attitude

Availability to work store schedule

Job description

Fred Perry in Hampstead is seeking a friendly retail teammate to greet customers promptly, identify needs with open questions, and keep the store well merchandised in line with the brand. You will manage till operations, cash handling, and banking, deputise for the Store Manager when needed, and share customer feedback with designers and buyers to help improve service and stock.

The role requires a positive, enthusiastic approach to the Fred Perry brand and a commitment to diversity and