Brand Ambassador & Customer Experience Lead

FRED PERRY; Greater London; Sur place; GBP 18 000 - 24 000; Plein temps

Résumé du poste

Fred Perry in London is seeking a Sales Assistant to join our retail team and deliver exceptional customer experiences. You will welcome customers, promote the brand, keep the store clean and well presented, and support managers with feedback and stock management.

Ideal candidates are energetic, highly motivated, with excellent communication skills, and available to work weekends. You will learn about our latest products and contribute to a welcoming, inclusive store environment.

Qualifications

• Excellent communication and interpersonal skills.
• Able to stay organised in a fast-paced retail setting.
• Positive attitude toward brand and community.
• Willingness to learn and adapt in a collaborative team.

Responsabilités

• Welcome all customers promptly and courteously.
• Represent Fred Perry brand values and deliver exceptional service.
• Support managers, designers, and buyers with customer feedback.
• Keep shop floor and stockroom well organised and stocked.
• Adhere to health and safety procedures and loss prevention measures.
• Utilise product knowledge to address customer needs.
• Understand returns policy and use it to strengthen relationships.
• Foster a cheerful, cooperative team atmosphere.
• Deliver friendly, professional communication in person and on the telephone.
• Engage in learning about the company, products, and retail trends.

Connaissances

Communication

Customer service

Organised

Team player

Weekend availability

Description du poste

Fred Perry in London is seeking a Sales Assistant to join our retail team and deliver exceptional customer experiences. You will welcome customers, promote the brand, keep the store clean and well presented, and support managers with feedback and stock management.

Ideal candidates are energetic, highly motivated, with excellent communication skills, and available to work weekends. You will learn about our latest products and contribute to a welcoming, inclusive store environment.