Store Lead: Customer Service & Operations

FRED PERRY LTD; Cannock; On-site; GBP 18,000 - 24,000; Full time

Job summary

Fred Perry Ltd in the United Kingdom is seeking a friendly Store Sales Assistant to warmly welcome customers, understand their needs and deliver excellent service. You will assist with merchandising, stock control, till operations and daily store routines.

Applicants should have retail experience, strong communication skills and a proactive, team‑oriented approach to support the Fred Perry brand and store goals.

Qualifications

• Retail experience is required.
• Excellent communication and interpersonal skills.
• Positive, enthusiastic approach to the Fred Perry Brand.

Responsibilities

• Greet customers promptly and courteously as they enter the store.
• Identify customer needs using open questions to tailor recommendations.
• Record and relay customer feedback to Store Management for action.
• Process incoming and outgoing merchandise accurately and on time.
• Maintain stockroom organisation and loss prevention procedures.
• Re-merchandise displays and POS areas to maximise product sell-through.
• Demonstrate accurate till operations, cash handling and banking duties.
• Act as Duty Manager in absence of Store Manager/Assistant Manager.
• Inform management of policy noncompliance and store issues.
• Perform additional duties as assigned by Store Management.

Skills

Retail experience

Communication skills

Job description

Fred Perry Ltd in the United Kingdom is seeking a friendly Store Sales Assistant to warmly welcome customers, understand their needs and deliver excellent service. You will assist with merchandising, stock control, till operations and daily store routines.

Applicants should have retail experience, strong communication skills and a proactive, team‑oriented approach to support the Fred Perry brand and store goals.