Retail Operations Lead & Customer Experience

FRED PERRY LTD; Liverpool; On-site; GBP 12,000 - 15,000; Part time

Job summary

Fred Perry Ltd. is seeking a customer-focused store associate in Liverpool to deliver excellent service and maintain merchandising standards. You will greet customers, determine needs with open questions, and support management with daily operations.

The role requires retail experience, strong communication skills, and accurate till handling. You will participate in loss prevention and help keep displays fresh and inviting.

Qualifications

• Retail experience is required.
• Excellent communication with customers is essential.
• Strong customer service orientation and teamwork.
• Ability to handle till operations and cash accurately.

Responsibilities

• Greet customers promptly and courteously on entry.
• Identify customer needs using open questions.
• Record and relay customer comments to management.
• Process incoming and outgoing merchandise accurately.
• Maintain stockroom organization to prevent loss.
• Re-merchandise displays and POS areas to boost sales.
• Demonstrate till operations and banking administration.
• Step in for Store/Assistant Manager when needed.
• Inform management of policy or compliance issues.
• Perform additional duties as required by Store Management.

Skills

Retail experience

Communication skills

Customer service

Cash handling

Job description

Fred Perry Ltd. is seeking a customer-focused store associate in Liverpool to deliver excellent service and maintain merchandising standards. You will greet customers, determine needs with open questions, and support management with daily operations.

The role requires retail experience, strong communication skills, and accurate till handling. You will participate in loss prevention and help keep displays fresh and inviting.