Retail Store Keyholder

NEOM Wellbeing; Greater London; On-site; GBP 22,000 - 26,000; Part time

Job summary

A leading wellness company in Greater London is looking for a Keyholder for a part-time position (19.5 hours/week) at their Brent Cross Wellbeing Hub. The role involves driving sales, ensuring exceptional customer experiences, and maintaining store standards. Candidates should have previous retail experience, a passion for wellbeing, and excellent communication skills. Benefits include generous leave, healthcare coverage, and a monthly product allowance. Join a team committed to inspiring wellbeing!

Benefits

Up to 25 days holiday plus bank holidays

Time off on your birthday

Free NEOM product each month

Cashback health plans

Time off to volunteer

Qualifications

• Experience in retail, ideally in health or beauty.
• Strong ability to inspire customer service.
• Self-motivated with high standards.

Responsibilities

• Drive sales and meet company objectives.
• Responsible for store opening and closing.
• Maintain stock management and customer experience.

Skills

Previous retail experience

Passion for wellbeing

Customer service commitment

Collaborative team player

Proficiency in Microsoft Office

Attention to detail

Tools

Microsoft Office

Excel

Google Drive

Job description

The Role

We are seeking a Keyholder to join our Brent Cross Wellbeing Hub for 19.5 hours per week (across 3 days). This role requires someone who is passionate about customer service and is committed to delivering an exceptional experience that aligns with our brand values. A keen interest in health and wellbeing will enhance your ability to connect with our customers.

As a Keyholder, you'll work collaboratively within a team environment, thrive under pressure, and respond to change positively while maintaining the highest levels of professionalism. Flexibility is essential, as you will be expected to work a combination of weekdays and weekends, with occasional late nights.

Why NEOM Wellbeing?

At NEOM Wellbeing, we’re more than just a company, we’re a movement. Our mission, we supercharge wellbeing
with 100% Natural Fragrances at our heart. Empowering our people, Nurturing our communities, Respecting our planet. If you want to work for an award-winning, B Corp certified business that is leading the way in Wellbeing look no further.

We believe in caring for our staff, offering extra Wellbeing days, time off to volunteer, time off on your birthday, enhanced healthcare coverage, sick leave, competitive maternity entitlement, and a fantastic staff discount along with a monthly product allowance!

Join us if you resonate with our values: be a Good Egg, Challenge The Status Quo, and recognize that a positive Attitude Is Everything!

What You Will Do

• Drive forward sales and achieve company objectives
• Be responsible for the opening and closing of the store
• Oversee cashing up and banking procedures
• Assist team and store management with daily operations
• Maintain stock management and support with delivery handling
• Utilise Microsoft Office, Excel, and Google Drive proficiently
• Provide outstanding customer experience to inspire wellbeing
• Take initiative and work proactively
• Uphold company standards in housekeeping, cleanliness, and visual merchandising
• Provide hand and arm massages to customers as an integral part of the in-store experience, showcasing products and promoting interaction.

What We Would Love

• Previous retail experience (preferably in a health/beauty environment)
• A genuine passion for wellbeing
• A strong commitment to customer service, inspiring others
• Self‑motivated, maintaining impeccable standards in store
• Confident communicator who treats everyone with honesty and respect
• A collaborative team player with a positive, can‑do attitude
• Meticulous attention to detail and ability to perform under pressure
• Flexibility to work retail hours, including weekends and evenings
• Proficiency in Microsoft Office, Excel, and Google Drive

• TIME TO CHILL - Up to 25 days holiday plus bank holidays
• BIRTHDAY TREAT - Time off on your birthday
• WELLBEING TIME - take some time to recharge and reset
• NEOM GOODIES - A free NEOM product each month, plus staff discount for you to enjoy
• HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies and mental health support
• DO GOOD, FEEL GOOD - Time off for you to volunteer, plus support for personal fundraising effort

Apply Now

If you’re ready to share some Good Vibes in our Brent Cross Wellbeing Hub and join the team at NEOM Wellbeing, apply below, we can’t wait to hear from you!