Retail Stock Supervisor

St Peter & St James Hospice; Hassocks; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

27 days holiday

20% discount in our charity shops

Enhanced maternity/adoption pay

Bi-yearly occupational health clinics

Job summary

St Peter & St James Hospice in Hassocks, England, is seeking a Retail Stock Supervisor to oversee donated goods processing and volunteer supervision at our Distribution Centre. You’ll maximise income through Gift Aid, recruit and train volunteers, and coordinate with shop teams to sustain stock flow.

The role supports essential hospice care and offers a meaningful career path. The position is full time, 37.5 hours/week, with a salary of £25,513–£25,927 per annum.

Qualifications

• Experience within a charity retail environment.
• Ability to motivate, engage and support volunteers.
• Excellent communication and customer service skills.
• Experience working with or supervising volunteers.
• Understanding of retail Gift Aid and its importance in generating income.
• Strong organisational skills and the ability to manage competing priorities.
• Awareness of manual handling practices and Health & Safety requirements.
• Confidence using IT systems and databases.
• Ability to work independently as well as collaboratively within a team.
• Experience of online selling platforms and knowledge of retail brands and trends would be advantageous.

Responsibilities

• Oversee the acceptance, sorting and processing of donated goods, ensuring supporters receive an excellent experience.
• Maximise retail income by promoting and administering Gift Aid registrations and prioritising the processing of Gift Aided stock.
• Lead, support and motivate a team of volunteers, ensuring they are engaged, informed and working effectively.
• Assist with the recruitment, induction and training of Distribution Centre volunteers.
• Identify valuable, donated items and ensure stock is distributed to achieve the highest possible income.
• Work closely with shop teams and retail colleagues to maintain an efficient flow of stock across the retail network.
• Respond to stock requests and help ensure shops and online selling platforms have sufficient stock to meet targets.
• Minimise waste, maximise recycling opportunities and maintain high standards of housekeeping.
• Ensure Health & Safety procedures are followed and raise any concerns appropriately.

Skills

Volunteer motivation

Customer service

Team supervision

IT systems

Databases

Gift Aid knowledge

Organisational skills

Health & Safety awareness

Independent & collaborative work

Online selling platforms

Retail brand awareness

Tools

IT systems

Databases

Job description

Published

Published 3 days ago

Closing

Closing in 15 days

This is a Permanent , Full Time vacancy.

The Vacancy

Do you have a talent for spotting potential in donated items and inspiring a team to maximize sales for a worthwhile cause?

As our Retail Stock Supervisor, you'll play a vital role in supporting the day-to-day operation of our Distribution Centre, ensuring donated goods are processed efficiently and effectively to generate essential income for hospice care. If you're passionate about excellent customer service, motivating volunteers and helping us make the most of every donation, we'd love to hear from you.

• Salary: £25,513 – 25,927 per annum
• Hours: 37.5 hours per week over 5 days
• Closing Date:Sunday 13th September. We will shortlist and interview as applications are received, so early applications are encouraged.

What you’ll be doing

• Oversee the acceptance, sorting and processing of donated goods, ensuring supporters receive an excellent experience.
• Maximise retail income by promoting and administering Gift Aid registrations and prioritising the processing of Gift Aided stock.
• Lead, support and motivate a team of volunteers, ensuring they are engaged, informed and working effectively.
• Assist with the recruitment, induction and training of Distribution Centre volunteers.
• Identify valuable, donated items and ensure stock is distributed to achieve the highest possible income.
• Work closely with shop teams and retail colleagues to maintain an efficient flow of stock across the retail network.
• Respond to stock requests and help ensure shops and online selling platforms have sufficient stock to meet targets.
• Minimise waste, maximise recycling opportunities and maintain high standards of housekeeping.
• Ensure Health & Safety procedures are followed and raise any concerns appropriately.

What we’re looking for:

• Experience within a charity retail environment.
• The ability to motivate, engage and support volunteers.
• Excellent communication and customer service skills.
• Experience working with or supervising volunteers.
• Understanding of retail Gift Aid and its importance in generating income.
• Strong organisational skills and the ability to manage competing priorities.
• Awareness of manual handling practices and Health & Safety requirements.
• Confidence using IT systems and databases.
• Ability to work independently as well as collaboratively within a team.
• Experience of online selling platforms and knowledge of retail brands and trends would be advantageous.

What we offer:

• A rewarding role where your work directly helps fund specialist hospice care.
• The opportunity to make a visible impact by maximising the value of donations from our supporters.
• A values-driven organisation built on Compassion, Collaboration and Empowerment.
• The chance to work with a dedicated team of staff and volunteers who are passionate about making a difference.
• Ongoing support, training and development opportunities.

If you're an organised, customer-focused individual who enjoys working with people and wants to play an important role in supporting hospice care, we'd love to hear from you.

Please find the full job description and person specification at the bottom of the page.

If you have any questions about the role or require any additional support or reasonable adjustments during the recruitment process, please contact Rob Parker, Head of Retail by emailing [e-mail].

The Organisation

St Peter & St James Hospice is a leading provider of specialist palliative and end of life care for our Mid-Sussex community.

People affected by life-limiting illness are central to everything we do and it is our mission to ensure they receive the best possible care, in the right place, at the right time.
Our services are free of charge can be accessed at home, in a care setting, or at the Hospice in North Chailey.

We achieve our goals through the organisation’s talented people, by attracting, retaining and developing a highly skilled, diverse and engaged workforce.

Over 150 employees and 400 volunteers work in a variety of roles across our Clinical Services, Retail and Support Functions. If you're looking to put your skills to use in an organisation that makes a difference for its local community and values Compassion, Integrity, Accountability, Excellence and Inclusivity then

The Benefits

27 days holiday

Enhanced maternity/adoption pay

Bi-yearly occupational health clinics

20% discount in our charity shops

Our people

• Olivia Griffin
• Online & Trading Systems Manager

"It's a great place to start a career, as you learn something new everyday."

• Retail Driver

"Working here isn't just about giving back; it's about being part of a team united by a sense of purpose."

"Knowing that the work I do with my team is helping a great cause and changing lives is really rewarding".

"Every pound raised for our hospice brings comfort and dignity to those facing life's most challenging moments, making every effort deeply meaningful."

• Gavin Carby & James Dickens
• Facilities Manager & Maintenance Technician

"We love that we get discounts in our shops and can benefit from the Blue Light Card like NHS workers do."

• Retail Manager

"It's great to know that each day is an opportunity to make a difference for our local community."

Our people are our strength. We value diversity and inclusion so encourage applications from everyone, regardless of race, national origin, sex, gender identity and/or expression, sexual orientation, religion, disability or age.

If you have any questions about this vacancy or require any reasonable adjustments throughout the recruitment process, please contact us on [e-mail].

Please note we may shortlist and interview candidates as applications are received. Offers of employment are subject to satisfactory results from pre-employment checks (right to work, references and Occupational Health).