Store Assistant Manager - Downham

St Christopher's Hospice; United Kingdom; Remote; GBP 12,000 - 21,000; Part time

Job summary

St Christopher’s Hospice is seeking a Store Assistant Manager to join one of its 20+ high street stores across South East London. The permanent role is 21 hours per week with a 7-day rota. You will report to the Store Manager and support daily store operations and leadership duties when the manager is away.

You will oversee stock from sorting and pricing to display and sale, ensuring great customer service and a welcoming environment for volunteers and customers alike.

Qualifications

• Experience in a busy, hands-on environment.
• Experience in a customer facing role with strong service.
• Retail experience is desirable but not essential.
• Management or supervisory experience is advantageous.
• Strong people skills and ability to lead volunteers.
• Ability to problem solve and work under pressure; self-motivated and driven.

Responsibilities

• Open and close the store when required.
• Oversee stock journey from sorting to pricing to display and sales.
• Lead and supervise a team of volunteers to deliver results.
• Create a welcoming environment while maintaining store standards.
• Report to the Store Manager and follow leadership instructions.

Skills

Customer service

People leadership

Problem solving

Work under pressure

Team supervision

Job description

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Do you have a passion for quality retailing, being part of your local community, and want to be a part of the sustainable fashion movement?

If this sounds like you, come and join the trading team at St Christopher’s where you will be working in one of our 20+ high street stores across South East London.

• Job Title:StoreAssistant Manager
• Employment Terms:Permanent, 21 hours per week, Monday – Sunday based on a 7-day rota.

You’ll be reporting into the Store Manager and taking on tasks allocated by them when you’re working together, or you’ll be taking on leadership duties in their absence and running the store. This includes opening and closing responsibilities.

You’ll be overseeing all areas of our stock journey, from sorting, pricing, and displaying donations to making a sale. Expect a varied role where no two days are the same and you see items you’ve never seen before every day.

This is a management position and includes supervising a team of team of extraordinary volunteers. They are all critical to success and it’ll be your job to create a welcoming environment for everyone while still getting the job done.

Who are we Looking For?

• You’ll have good experience in a busy, hands-on environment where you are used to getting things done at pace
• You’ll have experience in a customer facing environment where you’ve delivered great customer service throughout your working day
• Retail experience is desirable but not essential
• Management or supervisory experience would be advantageous
• You’ll have great people skills and the ability to lead and supervise a group of superstar volunteers
• You should have the ability to problem solve and work under pressure while being self-motivated and driven

Who are we?

We are proud to offer world class palliative and end of life care to everyone who needs it, whenever or wherever that may be. We are also here for the people closest to you, as we often say, we’re more than just a hospice. We are proud of our community programmes that offer practical, emotional and spiritual support to over 7,500 people in the local area, most of whom we will help to continue living at home.

Being part of the Trading arm of the Hospice means raising vital funds to support this mission.

Why join St Christopher’s

At St Christopher’s, our people make it possible for us to deliver high-quality care and support to patients, families and communities. This is an opportunity to make a genuine organisational impact by helping to create the conditions in which staff and volunteers can thrive.

We are committed to being an inclusive organisation that values diversity, positive challenge and different perspectives. Our values are Collaborative, Empowering, Expert, Inclusive and Innovative, and we welcome applications from people who share our commitment to making a difference.

Closing Date: 16th September 2026

In the event we receive a high amount of applications, we reserve the right to close the job earlier than the initial closing date.

Previous Applicants Need Not Apply

St Christopher’s is committed to equality, diversity and inclusion. We welcome applications from all backgrounds and identities and actively encourage applications from candidates from underrepresented groups. Reasonable adjustments are available at any stage of the recruitment process.

For any queries, please contact our recruitment line on 0208 768 4680

• Ensure our recruitment process is inclusive and accessible
• Communicate and promote vacancies
• Offer an interview to disabled people
• Anticipate and provide reasonable adjustments as required
• Support any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• At least one activity that will make a difference for disabled people

As a Disability Confident Employer we have committed to: