Shop Manager

Sue Ryder; Stow-on-the-Wold; On-site; GBP 21,000 - 24,000; Part time

Benefits offered by this job

27 days holiday

Company pension

Staff discount

Refer a Friend £250

Enhanced sick pay

Electric Vehicle Scheme

Healthcare Cash plan

Death in Service

Staff discount on online shop

Job summary

Sue Ryder's Stow-on-the-Wold shop is seeking a proactive Shop Manager to lead daily trading, coordinate volunteers and deliver excellent customer service. The role is 30 hours per week on a rota including weekends, with early starts and a policy of not staying past 5.15pm in most shops.

You will use commercial sense to hit targets, manage stock, merchandising and store operations while supporting fundraising and community engagement.

Qualifications

• Experience managing shop operations and volunteers.
• Strong numerical and IT administration skills.
• Ability to lead a large team of volunteers.
• Excellent customer service and communication.
• Retail or charity sector experience preferred.

Responsibilities

• Drive sales and meet targets.
• Lead a volunteer team and provide guidance.
• Coordinate stock and merchandising to maximise turnover.
• Recruit, train and retain volunteers with clear leadership.
• Ensure health and safety standards and store cleanliness.
• Deliver great customer service to donors and customers.

Skills

Customer service

People management

KPI/targets

IT skills

Organisational skills

Lone working

Job description

Shop Manager

2, Ross House, Stow-on-the-Wold, Cheltenham GL54 1AF

30 hours per week inc weekends on rota

£13.50 per hour plus reward and benefit scheme

Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.

Our lovely Sue Ryder shop in Stow-on-the-Wold is situated on the left hand side of the Market Square where there is free parking for two hours. The shop has been trading for many years and is full of character and retains an eclectic mix of stock.

About you

Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Stow on the Wold shop and contribute to the work we do across Sue Ryder!

To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.

Other responsibilities include:

• As Shop Manager you will be using your skills and retail experience to drive business, push sales and achieve targets.
• Lead your team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Recruit, train & retain a volunteer team, who'll look to you for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
• Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
• Manage effective stock processes through the Epos operation.

Minimum Essential Criteria

• Customer Service Experience
• People management experience (reviews/1:1/volunteer recruitment/team meetings)
• KPI and target experience
• Strong IT skills (Admin/emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience

Desirable Criteria

• High street retail or charity retail managerial experience
• Health and Safety Knowledge
• Minimal Microsoft Office packages or equivalent
• High street retail/leisure/hospitality background
• Merchandising/Stock rotation

Accessibility - Store is all on one level only a small step to get into the shop.

Competitive Benefits Package

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme
• and lots more. Please visit our careers website for the full list.

Closing date: 16 Sept

Interview date: 23 Sept

Our commitment to equity, diversity and inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.

As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.

We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.

If you require support to compete an application or participate fully in the interview process, please email [e-mail].

Once in postyou’llhave access to staff and volunteer networks for LGBTQ+ colleagues,GlobalCultures, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.

For more information onour Equity,Diversity and Inclusionwork,pleasevisit:www.sueryder.org/jobs/equity-diversity-inclusion

Join us in creating a culture where everyone feels respected, valued, and able to thrive.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.