Retail Stock Supervisor

St Peter & St James Hospice; Hurstpierpoint; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Ongoing training and development

Supportive team and volunteers

Job summary

St Peter & St James Hospice Distribution Centre in Hurstpierpoint is seeking a Retail Stock Supervisor to oversee donation intake, sorting and processing, ensuring a positive donor experience. You will lead volunteers, promote Gift Aid and work with shop teams to maximise income across the retail network.

You will manage stock flow, recruit and train volunteers, and uphold health and safety standards while delivering excellent customer service to supporters.

Qualifications

• Experience in charity retail or volunteer supervision.
• Strong customer service and communication skills.
• Ability to motivate and engage volunteers.
• Good organisational skills and attention to detail.
• Understanding of Gift Aid is beneficial.

Responsibilities

• Oversee the acceptance, sorting and processing of donated goods to ensure a positive donor experience.
• Maximise retail income by promoting Gift Aid registrations and prioritising Gift Aid stock.
• Lead, support and motivate a team of volunteers.
• Recruit, induct and train Distribution Centre volunteers.
• Identify valuable donated items and optimise stock distribution for income.
• Coordinate with shop teams and retail colleagues to maintain stock flow.
• Respond to stock requests to meet store targets.
• Minimise waste and maintain high housekeeping standards.
• Ensure Health & Safety procedures are followed.

Skills

Motivate volunteers

Customer service

Communication skills

Organisational skills

Independent working

Team collaboration

IT systems familiarity

Job description

Do you have a talent for spotting potential in donated items and inspiring a team to maximise sales for a worthwhile cause?

As our Retail Stock Supervisor, you'll play a vital role in supporting the day-to-day operation of our Distribution Centre, ensuring donated goods are processed efficiently and effectively to generate essential income for hospice care. If you're passionate about excellent customer service, motivating volunteers and helping us make the most of every donation, we'd love to hear from you.

Job Details

• Location: St Peter & St James Hospice Distribution Centre, Hurstpierpoint, BN6 9ES
• Salary: £25,513 – 25,927 per annum
• Hours: 37.5 hours per week over 5 days
• Contract: Permanent, full‑time
• Closing Date: Sunday 13th September. We will shortlist and interview as applications are received, so early applications are encouraged.

What you’ll be doing

• Oversee the acceptance, sorting and processing of donated goods, ensuring supporters receive an excellent experience.
• Maximise retail income by promoting and administering Gift Aid registrations and prioritising the processing of Gift Aided stock.
• Lead, support and motivate a team of volunteers, ensuring they are engaged, informed and working effectively.
• Assist with the recruitment, induction and training of Distribution Centre volunteers.
• Identify valuable, donated items and ensure stock is distributed to achieve the highest possible income.
• Work closely with shop teams and retail colleagues to maintain an efficient flow of stock across the retail network.
• Respond to stock requests and help ensure shops and online selling platforms have sufficient stock to meet targets.
• Minimise waste, maximise recycling opportunities and maintain high standards of housekeeping.
• Ensure Health & Safety procedures are followed and raise any concerns appropriately.

What we’re looking for:

• Experience within a charity retail environment.
• The ability to motivate, engage and support volunteers.
• Excellent communication and customer service skills.
• Experience working with or supervising volunteers.
• Understanding of retail Gift Aid and its importance in generating income.
• Strong organisational skills and the ability to manage competing priorities.
• Awareness of manual handling practices and Health & Safety requirements.
• Confidence using IT systems and databases.
• Ability to work independently as well as collaboratively within a team.
• Experience of online selling platforms and knowledge of retail brands and trends would be advantageous.

What we offer:

• A rewarding role where your work directly helps fund specialist hospice care.
• The opportunity to make a visible impact by maximising the value of donations from our supporters.
• A values-driven organisation built on Compassion, Collaboration and Empowerment.
• The chance to work with a dedicated team of staff and volunteers who are passionate about making a difference.
• Ongoing support, training and development opportunities.

If you're an organised, customer-focused individual who enjoys working with people and wants to play an important role in supporting hospice care, we'd love to hear from you.

Please find the full job description and person specification at the bottom of the page.

If you have any questions about the role or require any additional support or reasonable adjustments during the recruitment process, please contact Rob Parker, Head of Retail by emailing .