Retail Area Manager

St-Lukes-Hospice; Sheffield; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive benefits

Learning and development opportunities

Family-friendly policies

Job summary

St Luke's Hospice Sheffield is seeking an experienced Retail Area Manager to lead a portfolio of charity shops and retail premises across the region. You will inspire Shop Managers and Deputies, drive sales, improve Gift Aid performance and deliver outstanding customer service.

Reporting to the Head of Retail, you will monitor profitability, manage budgets and stock, develop teams, and identify opportunities for growth and continuous improvement while upholding high standards and

Qualifications

• Proven leadership and people management experience.
• Experience managing profit and loss accounts and targets.
• Excellent communication, coaching and relationship-building abilities.
• Strong analytical and organisational skills.
• Commercial, proactive problem-solver with a people-focus.

Responsibilities

• Lead, motivate and develop Shop Managers, Deputies and volunteer teams.
• Drive sales, profitability and Gift Aid performance across your area.
• Analyse trading performance and implement improvements to maximise income.
• Ensure shops maintain outstanding merchandising, presentation and standards.
• Support recruitment, induction, training and performance management.
• Monitor budgets, stock control and financial performance.
• Identify opportunities for growth, innovation and continuous improvement.
• Ensure compliance with health and safety and organisational policies.

Skills

Leadership

People management

Profit & loss

Communication

Analytical thinking

Commercial mindset

Team development

Job description

Are you an experienced multi-site retail manager looking for a role where your leadership can make a real difference?

At St Luke's Hospice, our retail operation plays a vital role in generating income to support specialist care and services within our communities. We are looking for an inspiring and commercially minded Retail Area Manager to lead a portfolio of charity shops and retail premises, driving sales, developing teams and delivering an exceptional customer experience.

About the Role

Reporting to the Head of Retail, you will be responsible for the performance and development of multiple retail locations across the region. You will work closely with Shop Managers and Deputy Managers, providing leadership, coaching and support to maximise profitability, maintain high retail standards and deliver excellent customer service.

This is a varied and rewarding role where you will:

• Lead, motivate and develop Shop Managers, Deputies and volunteer teams.
• Drive sales, profitability and Gift Aid performance across your area.
• Analyse trading performance and implement improvements to maximise income.
• Ensure shops maintain outstanding merchandising, presentation and operational standards.
• Support recruitment, induction, training and performance management activities.
• Monitor budgets, stock control and financial performance.
• Identify opportunities for growth, innovation and continuous improvement.
• Ensure compliance with health and safety, security and organisational policies.

About You

We are seeking a dynamic retail professional who can inspire others and deliver results.

You will have:

• Strong leadership and people management skills.
• Experience managing profit and loss accounts and operating within financial targets.
• Excellent communication, coaching and relationship-building abilities.
• Strong analytical and organisational skills.
• A proactive, commercially focused and solutions-driven approach.
• A passion for developing people and delivering positive change.
• A full driving licence and access to your own vehicle.

Why Join Us:

At StLuke’s, we offer more than just a job – we offer a fulfilling career where you can truly make a difference. In addition to a supportive work environment, we provide opportunities for ongoing training and development, a competitive benefit package, and a chance to be part of a compassionate and dedicated team. You can find out more about our benefits here:https://www.stlukeshospice.org.uk/work-for-us-benefits

Our Commitment to Equity, Diversity & Inclusion (EDI):

The job-holder can expect to work in a space that is free from barriers and attitudes that are free from prejudice: We seek to employ, engage with, and care equally for all we encounter; striving to make our employment, volunteering, events and services free from barriers, and our attitudes free from prejudice, and treating everyone as a unique individual, providing the best experience that we can for each person.

Our values embody our way of working, they are Caring, Respectful, and Pioneering. Working for St Luke’s offers a real opportunity to make a difference to local people.

The Organisation

St Luke’s is an organisation that is dedicated to enhancing the wellbeing and quality of life of all those affected by a terminal illness in Sheffield. Our purpose is to give patients and their families the high-quality care they need, treating each person as a unique individual. We promise to listen to their wishes and choices, tailoring our care and support so they can make the most of every day. We work with others to champion improvements in end-of-life care, in Sheffield and beyond.

Everyone who works at St Luke's makes a difference. St Luke’s plays a key role in helping terminally ill people in Sheffield and you could join the team that makes St Luke’s so special.

The Benefits

Advantageous terms and conditions of employment

Family friendly: we work with you to make your role fit your personal circumstances

Working here means you are very important to us and your health and wellbeing matters

Generous learning and development opportunities

We are proud to offer a range of other miscellaneous benefits to our employees

About St Luke's

• Our values

We are caring, pioneering and respectful. We are St Luke's.

• Working at St Luke's

Working here means you are very important to us and our purpose of giving patients and their families the high-quality care they need.

• Why work for us?

"I love working at St Luke's. The work is really varied and I go home every day knowing I've made a difference to people at a really important part of their and their family's lives."

St Luke's Hospice Sheffield
Little Common Lane, Sheffield, S11 9NE
Tel: [phone]
Registered Charity Number: 254402