Retail Shop Manager

East Anglia's Children's Hospices; Halstead; On-site; GBP 27,000; Full time

Job summary

A regional charity organisation is seeking a full-time Shop Manager for their Halstead shop. Responsibilities include recruiting volunteers, driving sales, and ensuring high customer service standards. The ideal candidate has retail management experience and a passion for community support. Benefits include competitive salary, generous holiday allowance, and a pension scheme.

Benefits

27 days + 8 UK Bank Holidays

Health cash plan & wellbeing support

AVIVA pension package – up to 7% employer contribution

Qualifications

• Previous retail experience is essential.
• Demonstrated success in achieving sales targets.
• Experience working with volunteers is advantageous.

Responsibilities

• Recruit and motivate a team of volunteers.
• Influence and increase sales and productivity.
• Support day-to-day shop operations.
• Ensure high standards of customer service.

Skills

Customer service orientation

Leadership skills

Commercial awareness

Sales target achievement

Volunteer recruitment

Job description

Overview

East Anglia’s Children’s Hospices (EACH) has a vision to be the most loved charity shop in our community. We operate 50 shops (and growing) with a strong online presence. Our Style with EACH brand recently won the Third Sector Award’s ‘Best use of social media’ 2022. The income from our shops and online platforms raises essential funds for children and families when they need it most. For aspiring Shop Managers & Area Managers we offer a structured, competency-based development tool to help individuals develop confidence and skills in all areas of their role, including online, internal and external training. From driving retail vans to maintenance on our shops, our retail operation relies on a coordinated team, with a clear path to suit your goals across our shops, retail distribution centre and online platforms.

Shop Manager - Halstead shop, CO9 2AA

Employment details

Full-time 37.5 hours per week – working 5 days over a 6 day week. Mandatory weekend working on a rotational basis. Permanent contract. Salary: £26,340 per annum.

Benefits

Comprehensive range of benefits including: 27 days + 8 UK Bank Holidays, additional holiday purchase scheme, employee health cash plan & wellbeing support schemes, AVIVA pension package – up to 7% employer contribution including life assurance, free eye tests & cycle to work scheme.

Responsibilities

• Recruit and motivate a team of volunteers to maximise sales and generate income to support the work of EACH.
• Influence and increase sales and productivity.
• Support day-to-day shop operations and contribute to meeting sales targets.
• Work with the retail team to ensure high standards of customer service and community engagement.

Qualifications and skills

• Passionate about customer service and building community support for the charity.
• An enthusiastic Manager with previous retail experience.
• Able to demonstrate strong leadership skills and commercial awareness.
• Able to demonstrate proven success in achieving sales targets.
• A hands-on approach and the ability to recruit and motivate volunteers.
• Experience of working with volunteers is advantageous, however this role would also suit a candidate with high street retail experience.
• As this is a retail post, regular weekend work is required.

Additional information

• Visit www.each.org.uk to view the full job description and person specification and to apply.
• Diversity Statement: EACH values an inclusive workplace and actively seeks talent from all backgrounds. Adjustments will be made to facilitate the application and selection process.
• Join us to create a more inclusive workplace where everyone has equal opportunities to grow, contribute and succeed.
• Please note: EACH reserves the right to close this vacancy early if we receive a sufficient number of applications.
• This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment. It is a criminal offence to apply for roles that require unsupervised work if you are barred from working in Regulated Activity. EACH has a legal responsibility to verify eligibility to work in the UK before starting employment.