Retail Floor Lead - Service & Merchandising

JDSports; Greater London; On-site; GBP 23,000 - 27,000; Full time

Job summary

JD Sports in Greater London is seeking a proactive Supervisor to help run the shop floor, support colleagues across shifts and uphold the high service standards our customers expect.

You will help maintain visual and operational standards, assist with opening and closing procedures, cashing up and till operations, and ensure product placement reflects brand guidelines. A strong communicator who thrives in a fast-paced retail environment will fit well.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills to guide and support colleagues on the shop floor.
• Excellent attention to detail to uphold high service, presentation and store operations.
• Interest in retail, product and trend awareness, and promoting company values.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills

Supervisory experience

Customer service

Attention to detail

Brand presentation

Job description

JD Sports in Greater London is seeking a proactive Supervisor to help run the shop floor, support colleagues across shifts and uphold the high service standards our customers expect.

You will help maintain visual and operational standards, assist with opening and closing procedures, cashing up and till operations, and ensure product placement reflects brand guidelines. A strong communicator who thrives in a fast-paced retail environment will fit well.