Retail Shift Supervisor: Service & Ops Lead

Naylor's Equestrian Llp; Exeter; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Incremental Holiday Allowance

Staff Discount on qualifying purchases

Exclusive Colleague Bike Discount

Discounted Gym membership

Personal development opportunities

Access to Apprenticeships and/accredit

Job summary

JD Sports in Exeter seeks a Supervisor to lead the shop floor, guiding colleagues across shifts and delivering the high service standards customers expect. You will help maintain presentation, store performance, and assist with daily operational tasks under Store Management guidance.

You will liaise with team members to ensure smooth till operations, strong product placement, and adherence to brand expectations. A hands-on, energetic leader who thrives in a busy retail environment will excel.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the confidence to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Passion for retail, strong product and trend awareness, and the ability to promote JD Group values.

Responsibilities

• Lead the shop floor across shifts and support daily operational tasks as directed by Store Management.
• Deliver excellent customer service by resolving queries and ensuring team presentation meets brand expectations.
• Monitor service levels, assist with product placement, and maintain strong visual and operational standards.
• Assist with opening/closing procedures, till operations, and other daily duties as required.

Skills

Supervisory experience

Communication skills

Attention to detail

Retail passion

Job description

JD Sports in Exeter seeks a Supervisor to lead the shop floor, guiding colleagues across shifts and delivering the high service standards customers expect. You will help maintain presentation, store performance, and assist with daily operational tasks under Store Management guidance.

You will liaise with team members to ensure smooth till operations, strong product placement, and adherence to brand expectations. A hands-on, energetic leader who thrives in a busy retail environment will excel.