Retail Shift Leader: Lead Team, Deliver Great Service

Tesco; Freshwater; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday 20 days

Flexible working

Colleague Clubcard 10%

Wellbeing services

Life cover

Pension with 7.5% match

Benefits package

Uniform provided

Job summary

Tesco is hiring a Shift Lead to guide our store team and ensure a great shopping experience for customers. You will lead day‑to‑day operations, support colleagues across all store areas, and act as the store lead in the manager’s absence.

The role offers a stable, flexible schedule with hours guaranteed and opportunities to grow within the business. We value inclusive teamwork, proactive coaching, and a customer‑first mindset.

Qualifications

• Experience leading a team in a fast‑paced retail environment.
• Strong customer focus and service delivery.
• Clear communicator with ability to motivate others.

Responsibilities

• Lead the store team to deliver a great customer experience.
• Collaborate across store areas and support daily operations.
• Build inclusive relationships to help colleagues perform their best.
• Step in as store lead in the Manager’s absence.
• Make flexible, well‑informed decisions in a changing environment.
• Coach colleagues and provide constructive feedback.
• Seek opportunities to serve customers, communities and the planet better.

Skills

Team leadership

Retail experience

Communication

Job description

Tesco is hiring a Shift Lead to guide our store team and ensure a great shopping experience for customers. You will lead day‑to‑day operations, support colleagues across all store areas, and act as the store lead in the manager’s absence.

The role offers a stable, flexible schedule with hours guaranteed and opportunities to grow within the business. We value inclusive teamwork, proactive coaching, and a customer‑first mindset.