In-Store Shift Leader: Lead Team & Elevate Service

TESCO UK; Strood; On-site; GBP 21,000 - 23,000; Part time

Job summary

Tesco UK in the United Kingdom is seeking a Shift Lead to guide store teams, deliver excellent customer service, and oversee day-to-day operations. You’ll lead colleagues across the store, handle queries, and act as the manager in charge during absences.

The role emphasizes communication, adaptability, and the ability to motivate staff to achieve outstanding results while maintaining a welcoming, inclusive environment for customers and teammates.

Qualifications

• To be over 18 for this role.
• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• Build positive, long lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Customer service

Communication

Decision making

People relations

Motivation & inspiration

Job description

Tesco UK in the United Kingdom is seeking a Shift Lead to guide store teams, deliver excellent customer service, and oversee day-to-day operations. You’ll lead colleagues across the store, handle queries, and act as the manager in charge during absences.

The role emphasizes communication, adaptability, and the ability to motivate staff to achieve outstanding results while maintaining a welcoming, inclusive environment for customers and teammates.