Retail Shift Leader — Lead Team, Deliver Service, Grow

Tesco; Fishguard; On-site; GBP 21,000 - 23,000; Part time

Job summary

Tesco is seeking a motivated Shift Lead to guide in-store operations, deliver excellent customer service, and lead a diverse team through busy shifts.

You’ll coordinate across departments, communicate clearly, coach colleagues, and adapt to changing needs while upholding Tesco values of service and inclusivity.

We offer flexible hours, a supportive team, and opportunities to grow within a nationwide retailer.

Qualifications

• To be over 18 for this role.
• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer's needs are met.
• Build positive, long lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager's absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Job description

Tesco is seeking a motivated Shift Lead to guide in-store operations, deliver excellent customer service, and lead a diverse team through busy shifts.

You’ll coordinate across departments, communicate clearly, coach colleagues, and adapt to changing needs while upholding Tesco values of service and inclusivity.

We offer flexible hours, a supportive team, and opportunities to grow within a nationwide retailer.