Retail Shift Leader - Lead Service, Flexible Hours, Growth

Tesco; Chatham; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is hiring a Shift Lead in the UK to oversee daily in-store operations and deliver a high standard of customer service. You’ll lead a team, coordinate across store areas, and act as a role model for great service and teamwork.

The role emphasizes flexibility, inclusivity, and a proactive approach to solving problems, while maintaining excellent customer experiences across shifts.

Qualifications

• Must be over 18.
• Experience leading teams in fast-paced retail.
• Strong service mindset and ability to meet customer needs.
• Clear communicator; keeps team informed through varied methods.
• Natural leader who motivates for outstanding results.

Responsibilities

• Leading the team to deliver a great in-store experience for customers.
• Work across store areas and be the go-to person for day-to-day queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and role-model great service.
• Seek opportunities to serve customers, communities and the planet better.

Skills

Team leadership

Customer service

Communication

Adaptability

Job description

Tesco is hiring a Shift Lead in the UK to oversee daily in-store operations and deliver a high standard of customer service. You’ll lead a team, coordinate across store areas, and act as a role model for great service and teamwork.

The role emphasizes flexibility, inclusivity, and a proactive approach to solving problems, while maintaining excellent customer experiences across shifts.