Retail Shift Leader — Lead Teams, Flexible Hours

Tesco; Batley; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco Shift Lead role in the United Kingdom offers a pathway into store leadership with a focus on customer experience and team support. You'll guide colleagues across store areas, respond to daily operational needs, and step in for the Store Manager when needed.

The job emphasizes strong service, inclusivity, and proactive communication, with a starting hourly rate of £15.59 and progression to £16.86 in certain locations, plus a guaranteed minimum weekly hours.

Qualifications

• Over 18 years old and able to work in a fast-paced retail environment.
• Experience in a team lead or management position is preferred.
• Strong service ethic and ability to lead by example.
• Build positive relationships to create an inclusive team.
• Clear communication and ability to keep the team informed.
• Natural leader who motivates the team to deliver results.

Responsibilities

• Lead the team to deliver a great customer experience in-store.
• Work across all store areas and address day-to-day queries.
• Foster inclusive relationships to support colleagues.
• Lead the store in the Manager's absence when required.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model great service.
• Seek opportunities to serve customers, communities and the planet better.

Skills

Team Leadership

Customer service

Communication

Adaptability

Coaching

Inclusivity

Job description

Tesco Shift Lead role in the United Kingdom offers a pathway into store leadership with a focus on customer experience and team support. You'll guide colleagues across store areas, respond to daily operational needs, and step in for the Store Manager when needed.

The job emphasizes strong service, inclusivity, and proactive communication, with a starting hourly rate of £15.59 and progression to £16.86 in certain locations, plus a guaranteed minimum weekly hours.