Retail Shift Lead: Inspire Teams & Service

Tesco Retail; Birkenhead; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is seeking a proactive Shift Lead to coordinate day-to-day store operations and deliver outstanding customer service. You will lead teams across departments, manage availability, and ensure store standards are met in a dynamic retail environment.

The role offers flexible hours with a guaranteed minimum weekly commitment, and a starting hourly rate of £15.59, rising to £16.86 in certain stores (e.g., M25). Opportunities for career growth are available within Tesco.

Qualifications

• Retail leadership experience preferred.
• Proven ability to lead a team in fast-paced environments.
• Strong customer service orientation and problem-solving skills.
• Excellent communication and relationship-building abilities.

Responsibilities

• Lead the store in the absence of the Manager.
• Coach and develop team members to deliver outstanding service.
• Oversee day-to-day store operations and maintain standards across departments.
• Foster inclusive, positive working relationships and effective communication.
• Make balanced decisions and adapt to changes in busier periods.

Skills

Leadership

Customer service

Team management

Communication

Job description

Tesco is seeking a proactive Shift Lead to coordinate day-to-day store operations and deliver outstanding customer service. You will lead teams across departments, manage availability, and ensure store standards are met in a dynamic retail environment.

The role offers flexible hours with a guaranteed minimum weekly commitment, and a starting hourly rate of £15.59, rising to £16.86 in certain stores (e.g., M25). Opportunities for career growth are available within Tesco.