Retail Shift Leader: Inspire Teams, Deliver Service

Tesco UK; Blackburn; On-site; GBP 17,000 - 22,000; Full time

Job summary

Tesco UK in Blackburn is seeking a proactive Shift Lead to guide the store team, deliver excellent customer service, and manage day-to-day operations with confidence and clarity.

You will lead across store areas, handle operational queries, and serve as the acting store leader in the Manager’s absence, while building positive, inclusive relationships that help colleagues perform at their best. Flexible working is welcomed.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.

Job description

Tesco UK in Blackburn is seeking a proactive Shift Lead to guide the store team, deliver excellent customer service, and manage day-to-day operations with confidence and clarity.

You will lead across store areas, handle operational queries, and serve as the acting store leader in the Manager’s absence, while building positive, inclusive relationships that help colleagues perform at their best. Flexible working is welcomed.