Shift Leader - Flexible Retail Leadership & Service

Tesco; Uckfield; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Holiday 20–22 days

Flexible working from day one

Colleague Clubcard discount 10% rising

Wellbeing services

Life cover 5x pay

Pension with employer contributions

Uniform provided

Job summary

Tesco offers a Store Shift Lead role in the United Kingdom. You will lead a team, ensure excellent customer service, and coordinate shifts with varied availability. The role pays £15.59 per hour, rising to £16.86 in select stores, with a guaranteed minimum of 16 hours per week and some locations offering 12 hours.

You’ll be part of an inclusive Tesco team. You will be responsible for guiding staff, coordinating across store areas, and supporting the Manager in their absence.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong customer service and communication skills.
• Ability to communicate clearly and keep team informed.

Responsibilities

• Lead the team to deliver a great customer experience in-store.
• Work across all store areas and handle day-to-day queries.
• Build inclusive relationships and support colleagues’ performance.
• Lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model great service.

Skills

Team leadership

Customer service

Communication

Retail experience

Job description

Tesco offers a Store Shift Lead role in the United Kingdom. You will lead a team, ensure excellent customer service, and coordinate shifts with varied availability. The role pays £15.59 per hour, rising to £16.86 in select stores, with a guaranteed minimum of 16 hours per week and some locations offering 12 hours.

You’ll be part of an inclusive Tesco team. You will be responsible for guiding staff, coordinating across store areas, and supporting the Manager in their absence.