Shift Lead — Retail Leader (Flexible Hours)

Tesco; Sunderland; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Holiday entitlement 20–22 days + bank

Flexible working from day one

Colleague Clubcard discounts

Wellbeing services

Pension with employer contributions

Various other benefits

Uniform provided

Job summary

Tesco is seeking a Shift Lead to oversee daily store operations and lead the team in delivering excellent customer service. You will coordinate across departments, manage shift coverage, and ensure a welcoming shopping environment for customers.

The role requires strong leadership, communication, and a passion for service, with hours arranged within the availability window and a guaranteed minimum weekly hours. Applicants must be 18 or over.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong service orientation and customer-focused approach.
• Clear communicator with ability to keep the team informed.

Responsibilities

• Lead the store team to deliver an excellent customer experience.
• Coordinate day-to-day store operations across all departments.
• Build inclusive, supportive team relationships and coach staff.

Skills

Retail leadership

Team management

Customer service

Communication

Tools

POS systems

Job description

Tesco is seeking a Shift Lead to oversee daily store operations and lead the team in delivering excellent customer service. You will coordinate across departments, manage shift coverage, and ensure a welcoming shopping environment for customers.

The role requires strong leadership, communication, and a passion for service, with hours arranged within the availability window and a guaranteed minimum weekly hours. Applicants must be 18 or over.