Retail Shift Lead: Flexible Hours & Exceptional Service

Tesco; Tees Valley; Hybrid; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Disability Confident Leader

Job summary

Tesco is seeking a Shift Lead in the United Kingdom to supervise daily store operations, lead a diverse team, and ensure outstanding customer service across departments.

The role requires leadership in a fast-paced retail environment and a commitment to inclusive, high-quality service. Hours are scheduled within a visible availability window, with a minimum weekly commitment and flexibility to cover shifts.

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer's needs are met.
• Build positive, long-lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Responsibilities

• Leading the team to deliver a great in-store experience.
• Working across all areas of the store and with all colleagues, the go-to person for day-to-day operational queries.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.
• Confidently leading the store in the Manager’s absence.

Job description

Tesco is seeking a Shift Lead in the United Kingdom to supervise daily store operations, lead a diverse team, and ensure outstanding customer service across departments.

The role requires leadership in a fast-paced retail environment and a commitment to inclusive, high-quality service. Hours are scheduled within a visible availability window, with a minimum weekly commitment and flexibility to cover shifts.