Shift Leader - Fast-Paced Retail, Flexible Hours and Growth

Tesco; Worcester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Holiday allowance

Flexible schedule

Staff discount (Colleague Clubcard)

Wellbeing services

Life cover

Pension plan

Cycle-to-work

Uniform provided

Job summary

Tesco is seeking a Shift Lead to oversee daily store operations and lead a team to deliver an outstanding customer experience. You will manage shifts, support colleagues across departments, and act as the store’s lead in the Manager’s absence. The role emphasizes flexible scheduling, inclusivity, and proactive service improvements.

The position offers a guaranteed minimum weekly hours, benefits, and opportunities for growth within Tesco's store network.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong customer service orientation and problem-solving skills.
• Clear communicator who informs the team effectively.
• Able to motivate and develop staff to deliver great service.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Customer service

Communication

People management

Job description

Tesco is seeking a Shift Lead to oversee daily store operations and lead a team to deliver an outstanding customer experience. You will manage shifts, support colleagues across departments, and act as the store’s lead in the Manager’s absence. The role emphasizes flexible scheduling, inclusivity, and proactive service improvements.

The position offers a guaranteed minimum weekly hours, benefits, and opportunities for growth within Tesco's store network.