Retail Shift Lead - Lead Teams, Deliver Great Service

Tesco; Tees Valley; Remote; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Flexible working

Disability Confident Leader

Job summary

Tesco is seeking a Shift Lead to supervise in-store teams and ensure exceptional customer service. You will coordinate across store areas, drive daily operations, and model outstanding service for colleagues and customers.

The role offers flexible hours with a guaranteed minimum weekly hours and opportunities for additional payments in some locations. If you have leadership experience in fast-paced retail, apply to join Tesco’s inclusive team environment.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong customer-service mindset and communication skills.
• Willingness to work across store areas and flexible shifts.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.

Skills

Team leadership

Customer service

Retail experience

Flexible scheduling

Job description

Tesco is seeking a Shift Lead to supervise in-store teams and ensure exceptional customer service. You will coordinate across store areas, drive daily operations, and model outstanding service for colleagues and customers.

The role offers flexible hours with a guaranteed minimum weekly hours and opportunities for additional payments in some locations. If you have leadership experience in fast-paced retail, apply to join Tesco’s inclusive team environment.