Shift Leader: Lead & Inspire Inclusive Retail Team

Tesco; England; On-site; GBP 18,000 - 26,000; Full time

Job summary

Tesco Shift Lead position in the United Kingdom offers in-store leadership to ensure a high standard of customer service. The role features hourly pay starting at £15.59, rising to £16.86 in M25 stores, with a guaranteed minimum of 16 hours per week and options for 12 hours.

You will coordinate shifts, guide colleagues, and be the primary link in the manager’s absence. Applicants should be over 18, have retail leadership experience, and be committed to inclusive service.

Qualifications

• To be over 18.
• Experience in a team lead or management position in fast-paced retail.
• Be a strong role model with a passion for delivering great service and meeting customer needs.
• Build positive, long lasting relationships to create an inclusive team environment.
• Clear communicator using varied methods to keep the team informed.
• Natural leader who motivates and inspires outstanding results.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Work across all store areas and with colleagues as the go-to person for daily queries.
• Build positive, inclusive relationships that help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and role model great service.
• Seek opportunities to serve customers, communities, and the planet better.

Skills

Team leadership

People management

Communication skills

Customer service focus

Job description

Tesco Shift Lead position in the United Kingdom offers in-store leadership to ensure a high standard of customer service. The role features hourly pay starting at £15.59, rising to £16.86 in M25 stores, with a guaranteed minimum of 16 hours per week and options for 12 hours.

You will coordinate shifts, guide colleagues, and be the primary link in the manager’s absence. Applicants should be over 18, have retail leadership experience, and be committed to inclusive service.