Retail Shift Lead: Inspire Teams & Great Service

Tesco Retail; Poole; On-site; GBP 21,000 - 23,000; Part time

Job summary

Tesco Retail in the United Kingdom is seeking a Shift Lead to guide store teams and ensure a high standard of customer service. You will supervise daily store operations, coordinate across departments, and step in when the manager is unavailable.

The role emphasizes leadership, adaptability, and a customer-first approach, with a minimum 16 hours per week and shifts organized within a fixed availability window.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong communication and people management skills.
• Customer-focused mindset with a drive to deliver great service.

Responsibilities

• Lead the store team to deliver a great in-store experience for customers.
• Collaborate across all store areas to handle day-to-day queries.
• Build positive, inclusive relationships to support colleagues.
• Confidently lead the store in the manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and role-model service.
• Seek opportunities to serve customers and communities daily.

Skills

Team leadership

Retail management

Customer service

Job description

Tesco Retail in the United Kingdom is seeking a Shift Lead to guide store teams and ensure a high standard of customer service. You will supervise daily store operations, coordinate across departments, and step in when the manager is unavailable.

The role emphasizes leadership, adaptability, and a customer-first approach, with a minimum 16 hours per week and shifts organized within a fixed availability window.