Retail Shift Lead - Flexible Hours & Growth

Tesco; Manchester; On-site; GBP 14,000 - 19,000; Full time

Job summary

Tesco UK is seeking a confident Shift Lead to guide store teams, ensuring outstanding customer experiences across all areas. You will coach colleagues, communicate clearly, and react quickly to daily challenges while maintaining a positive, inclusive environment.

You will lead in the Manager’s absence, build strong relationships, and adapt to changing priorities, supporting Tesco’s purpose to serve customers and communities responsibly.

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Strong communication and leadership to deliver great service.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Responsibilities

• Lead the store team to deliver a great customer experience.
• Work across all store areas and support colleagues with daily queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and role model great service.
• Seek opportunities to serve customers, communities and the planet better.

Skills

Team leadership

Customer service

Communication

Coaching

Decision making

Job description

Tesco UK is seeking a confident Shift Lead to guide store teams, ensuring outstanding customer experiences across all areas. You will coach colleagues, communicate clearly, and react quickly to daily challenges while maintaining a positive, inclusive environment.

You will lead in the Manager’s absence, build strong relationships, and adapt to changing priorities, supporting Tesco’s purpose to serve customers and communities responsibly.