Retail Shift Lead - Lead a diverse team, flexible hours

Tesco; Cardiff; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco UK is seeking a Shift Lead to champion daily store operations and customer satisfaction. You will lead the team across departments, ensuring smooth service, personal accountability, and a welcoming shopping environment.

Your role requires strong communication, adaptability, and a passion for serving customers and the community. You'll work in a busy retail setting with structured hours, a minimum weekly commitment, and opportunities to grow within Tesco.

Qualifications

• Proven track record in leading teams in a fast-paced retail environment.
• Strong customer service orientation with a proactive approach.
• Clear communicator who keeps the team informed and engaged.

Responsibilities

• Lead the store team to deliver a great in-store experience for customers.
• Collaborate across store areas and act as the go-to person for daily operational queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Lead the store in the Manager's absence with balanced, flexible decision-making.
• Coach colleagues, provide feedback, and model excellent service.
• Pursue opportunities to serve customers, communities, and the planet better every day.

Skills

People leadership

Retail experience

Customer service

Job description

Tesco UK is seeking a Shift Lead to champion daily store operations and customer satisfaction. You will lead the team across departments, ensuring smooth service, personal accountability, and a welcoming shopping environment.

Your role requires strong communication, adaptability, and a passion for serving customers and the community. You'll work in a busy retail setting with structured hours, a minimum weekly commitment, and opportunities to grow within Tesco.