Retail Shift Leader - Flexible, Inclusive Team Lead

Tesco; Preston; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is hiring for a Shift Lead to manage store operations in the United Kingdom. The role requires leading a team across all store areas, coaching staff, and ensuring exceptional customer service while working within set weekly availability windows.

You will be the go-to leader in the manager’s absence and help maintain a positive, inclusive team environment during busy shifts. The position offers a minimum guaranteed hours week, with variable shifts including weekends, and a starting hourly

Qualifications

• Experience leading a team in a fast paced retail environment.
• Ability to coach colleagues and deliver great service.
• Strong communication and shift management skills.

Responsibilities

• Lead the store team to deliver excellent customer experiences.
• Oversee day-to-day store operations and respond to queries.
• Coach colleagues, give feedback, and model outstanding service.
• Ensure shifts are scheduled with advance notice and meet availability requirements.

Skills

Team leadership

Customer service

Retail operations

Job description

Tesco is hiring for a Shift Lead to manage store operations in the United Kingdom. The role requires leading a team across all store areas, coaching staff, and ensuring exceptional customer service while working within set weekly availability windows.

You will be the go-to leader in the manager’s absence and help maintain a positive, inclusive team environment during busy shifts. The position offers a minimum guaranteed hours week, with variable shifts including weekends, and a starting hourly