Retail Shift Lead - Flexible Hours & Team Leader

Tesco; Widnes; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is seeking a Shift Lead to join our stores in the United Kingdom. You will lead a team, coordinate across store areas, and ensure exceptional customer service. Availability windows set the scheduling of shifts, with a guaranteed minimum of 16 hours per week and opportunities for 12+ hour roles.

You must be 18 or over to apply. Leading the team, you will handle day-to-day operational queries, foster inclusive relationships, and model outstanding service.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong communication and service orientation.
• Ability to work across store areas and support colleagues.

Responsibilities

• Lead the store team to deliver a great in-store customer experience.
• Work across all store areas and be the go-to person for day-to-day operational queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model great service.
• Stay curious and seek opportunities to serve customers, communities and planet.

Skills

Team leadership

Customer service

Communication

Retail operations

Job description

Tesco is seeking a Shift Lead to join our stores in the United Kingdom. You will lead a team, coordinate across store areas, and ensure exceptional customer service. Availability windows set the scheduling of shifts, with a guaranteed minimum of 16 hours per week and opportunities for 12+ hour roles.

You must be 18 or over to apply. Leading the team, you will handle day-to-day operational queries, foster inclusive relationships, and model outstanding service.