Retail Shift Lead — Flexible Hours & Customer Impact

Tesco; Gloucester; On-site; GBP 22,000 - 23,000; Full time

Benefits offered by this job

Flexible working

Disability Confident Leader

Job summary

Tesco Shift Lead role in the United Kingdom invites an energetic leader to drive store service and daily operations across all areas. You will coach and develop colleagues, resolve issues on the floor, and model outstanding customer care to create a welcoming environment for every shopper.

The role supports flexible working and requires reliability within defined availability windows, with a minimum of 16 hours per week and 18+ age eligibility.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong role model with a passion for delivering great service.
• A clear communicator who keeps the team well informed.

Responsibilities

• Lead the store team to deliver a great customer experience.
• Work across all store areas and with colleagues to handle day-to-day queries.
• Coach colleagues, give feedback and role model excellent service.
• Build positive, inclusive relationships to support team performance.
• Lead the store in the Manager's absence and adapt to change.

Skills

Team leadership

Customer service

Communication skills

Job description

Tesco Shift Lead role in the United Kingdom invites an energetic leader to drive store service and daily operations across all areas. You will coach and develop colleagues, resolve issues on the floor, and model outstanding customer care to create a welcoming environment for every shopper.

The role supports flexible working and requires reliability within defined availability windows, with a minimum of 16 hours per week and 18+ age eligibility.