Retail Shift Leader - Flexible Hours & Growth

Tesco; Birmingham; On-site; GBP 21,000 - 22,000; Part time

Job summary

Tesco Shift Lead role in the United Kingdom is a front-line leadership position within our stores. You will lead the team to deliver a great customer experience in-store, work across all areas, and be the go-to person for daily operational queries.

We value strong leadership, clear communication, coaching, and a customer-first attitude. The role offers development opportunities and a pathway to broader store responsibilities with flexible working patterns.

Qualifications

• Experience in a fast-paced retail environment.
• Experience in a team lead or management position.
• Strong customer service mindset.
• Clear communicator across channels.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Communication

Customer service

Coaching

Adaptability

Job description

Tesco Shift Lead role in the United Kingdom is a front-line leadership position within our stores. You will lead the team to deliver a great customer experience in-store, work across all areas, and be the go-to person for daily operational queries.

We value strong leadership, clear communication, coaching, and a customer-first attitude. The role offers development opportunities and a pathway to broader store responsibilities with flexible working patterns.