Retail Shift Lead - Customer Experience Champion

Tesco; Bognor Regis; On-site; GBP 22,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlement 20–22 days

Flexible working from day one

Colleague Clubcard discounts

Wellbeing services

Life cover and pension matching

Cycle-to-work options

Uniform provided

Job summary

Tesco is hiring a Shift Lead in the United Kingdom. You will oversee daily store operations, lead a team, and ensure a great in-store experience for customers. The role emphasizes adaptability, clear communication, and delivering outstanding service.

You’ll be the go-to person for day-to-day operational queries, lead the team in the Manager’s absence, and drive inclusive, high-performing teamwork.

Qualifications

• Experience in a team lead or management position in fast-paced retail.
• Strong communication to keep the team informed.
• Commitment to delivering great customer service.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Work across store areas and be the go-to person for daily queries.
• Build positive, inclusive relationships to empower colleagues.
• Lead the store in the Manager’s absence and adapt to change.
• Coach colleagues, give feedback and model excellent service.

Skills

Team leadership

Coaching

Communication

Customer service

Job description

Tesco is hiring a Shift Lead in the United Kingdom. You will oversee daily store operations, lead a team, and ensure a great in-store experience for customers. The role emphasizes adaptability, clear communication, and delivering outstanding service.

You’ll be the go-to person for day-to-day operational queries, lead the team in the Manager’s absence, and drive inclusive, high-performing teamwork.