Retail Security Supervisor

Staffline Group PLC; Brighton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment company is seeking a Retail Security Supervisor in Brighton. The candidate will ensure security standards are maintained while leading a team focused on exemplary customer service. Essential requirements include excellent communication and customer service skills. The role offers training and career progression within a large international company. Benefits include several holidays, healthcare scheme, and employee discounts.

Benefits

Workplace Pension Scheme

Progression training and development opportunities

Life assurance benefit

Contributory Healthcare Scheme

Eyecare vouchers

Employee Discount Schemes

Free uniform provided

Qualifications

• Experience in a customer-facing role is essential.
• Understanding of relevant company procedures is required.
• Health and Safety awareness is crucial.

Responsibilities

• Lead security teams to deliver excellent customer service.
• Ensure departmental Health, Safety, Security actions are adhered to.
• Report daily security operations accurately.

Skills

Excellent communication skills

Customer service skills

Good written skills

Health and Safety awareness

Education

Good standard of education

Job description

Overview

Retail Security Supervisor

Posted on December 15th, 2025

Brighton

Type of Job: Permanent

Position: Retail Security Supervisor

Location: Brighton

Pay Rate: £ per hour

Hours: Various

Shifts: Various

SG / DS SIA licence required.

Principal responsibilities

• Lead the security teams to ensure all staff are focused on delivering excellent customer service whilst maintaining security standards and achieving departmental KPI's (Key Performance Indicators)
• To ensure that departmental Health, Safety, Security and Environment (HSSE) actions and recommendations are implemented and adhered to.
• Through effective planning, deploy resources on a daily basis to ensure operational demands are met whilst ensuring breaks and overtime comply with the working time directive.
• Lead regular team briefings covering key business and department information, and ensure that staff have read and understood security notices, instructions and memos.
• Responsible for the motivation, development and performance of security officers through coaching, monitoring, disciplinary procedures and the performance development process.
• Accurate reporting of the daily security operation to the Loss Prevention Manager and the Cluster Loss Prevention Manager through use of computer-based analysis tools and spread-sheets.
• Ensuring the delivery of services including access control, ID card monitoring, patrolling, CCTV operation and first aid.
• Working closely with client representatives, customers, and colleagues to resolve queries; and to represent the team's performance to the client.
• Attending and managing emergencies; including fire evacuation, first aid, conflict management, and physical intervention.

Other duties

• To participate in projects and working groups and to carry out any other duties that may be outside the standard remit for purposes of personal development or as may be reasonably required by the company.

Qualifications and experience

• Essential - experience in a customer facing role.
• Essential - an understanding of relevant company procedures.
• Essential - good written skills
• Essential - excellent communication and influencing skills.
• Health and Safety awareness.
• Good standard of education and PC literate

Framework and boundaries

• Anticipates customer requirements and delivers the best possible customer experience, every time.

Deliver Results

• Drives self and others to deliver excellence. Makes sure that nothing gets in the way of doing the things we should do.

Lead by Example

• Displays positive business behaviour, takes accountability for actions, encourages and empowers others to deliver. Is visible and in touch.

Work Together

• Builds and maintains open and collaborative relationships. Considers the impact that actions and decisions have on others

Continuous Improvement

• Finds ways of doing things better every day and makes the improvements stick

Our Perfect Worker

It is crucial to have great communication and customer service skills. A lot of admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices.

Our perfect Retail Security Supervisor will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join TSS and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers.

Key Information and Benefits

• weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked)
• Workplace Pension Scheme
• Progression training and development opportunities
• Life assurance benefit
• Contributory Healthcare Scheme
• Eyecare vouchers
• Employee Discount Schemes
• Refer a friend scheme
• Free uniform provided

Job Ref : (T78)

TSS are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today!

About Staffline

Staffline are working in Partnership with TSS, providing a recruitment solution for security roles.