Retail Security & Customer Experience Officer

Mitie Group plc.; Chester; On-site; GBP 17,000 - 21,000; Full time

Job summary

Mitie Group plc. is seeking a Retail Relief Security Officer to protect customers, colleagues, and assets in a shopping environment across multiple sites. You will support store operations, deter theft, and maintain a safe, welcoming atmosphere while meeting KPIs and SLAs.

Role involves ongoing training and development in security and customer service, with deployment across locations within reasonable distance of home. Unpaid breaks may apply at some sites.

Qualifications

• Strong customer service orientation and clear communication.
• Ability to stay calm and professional in challenging situations.
• Willingness to undertake on-site security duties across multiple locations.
• Awareness of security best practices and incident reporting.
• SIA licence or eligibility preferred but not always required.

Responsibilities

• Provide visible, customer-focused security presence on the shop floor.
• Assist customers and support a positive in-store experience.
• Work with store management to support daily operations and respond to incidents.
• Monitor for suspicious behaviour and deter theft and loss.
• Conduct regular patrols of sales floors and back areas.
• Document incidents accurately in required reports.

Skills

Customer service

Communication skills

Calm under pressure

Tools

CCTV operation

Job description

Mitie Group plc. is seeking a Retail Relief Security Officer to protect customers, colleagues, and assets in a shopping environment across multiple sites. You will support store operations, deter theft, and maintain a safe, welcoming atmosphere while meeting KPIs and SLAs.

Role involves ongoing training and development in security and customer service, with deployment across locations within reasonable distance of home. Unpaid breaks may apply at some sites.