Retail Security Specialist - Calm, Customer-First Guardian

B&M Retail Limited; Kingston near Lewes; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discounts in stores

Colleague portal benefits

Job summary

B&M Retail Limited in Pitsea is seeking a confident and professional Retail Security Officer to safeguard people, products and store environments while delivering a welcoming customer experience. You will be part of a full-time, permanent team with shifts across daytime, evening and weekends in a busy retail setting.

This role focuses on monitoring, CCTV operation, loss prevention and health & safety, with responsibilities including investigations and customer engagement to resolve situations

Qualifications

• Alert and calm under pressure with a strong sense of responsibility.
• Strong verbal and written communication skills.
• Customer-first mindset and integrity in every interaction.

Responsibilities

• Actively monitoring the store to identify, prevent and report incidents.
• Operating and reviewing CCTV systems in line with company policies.
• Supporting the enforcement of Health & Safety procedures.
• Conducting investigations into stock loss, theft and fraud.
• Engaging with customers and colleagues to resolve situations calmly and effectively.

Skills

Customer-first mindset

Verbal communication

Written communication

Procedural discipline

Team player

Job description

B&M Retail Limited in Pitsea is seeking a confident and professional Retail Security Officer to safeguard people, products and store environments while delivering a welcoming customer experience. You will be part of a full-time, permanent team with shifts across daytime, evening and weekends in a busy retail setting.

This role focuses on monitoring, CCTV operation, loss prevention and health & safety, with responsibilities including investigations and customer engagement to resolve situations