Retail Security Specialist | Customer-First Loss Prevention

B&M Retail; Southend-on-Sea; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Staff discount in stores

Colleague portal discounts across many

Discounts for numerous retailers

Job summary

B&M Stores in Southsea is seeking a confident Retail Security Officer to safeguard people, products, and the store while delivering a welcoming customer experience. This is a full-time, permanent role with shifts across daytime, evening and weekends to suit variety and responsibility.

In this position you will monitor CCTV, report incidents, support Health & Safety procedures, conduct investigations into stock loss, theft and fraud, and engage with customers and colleagues to resolve situations

Qualifications

• Not essential to have prior security experience.
• Key skills include calm under pressure, strong communication, and responsible conduct.

Responsibilities

• Actively monitoring the store to identify, prevent and report incidents.
• Operating and reviewing CCTV systems in line with company policies.
• Supporting the enforcement of Health & Safety procedures.
• Conducting investigations into stock loss, theft and fraud.
• Engaging with customers and colleagues to resolve situations calmly and effectively.

Skills

Follow procedures

Verbal communication

Written communication

Difficult conversations

Judgement & integrity

Team player

Job description

B&M Stores in Southsea is seeking a confident Retail Security Officer to safeguard people, products, and the store while delivering a welcoming customer experience. This is a full-time, permanent role with shifts across daytime, evening and weekends to suit variety and responsibility.

In this position you will monitor CCTV, report incidents, support Health & Safety procedures, conduct investigations into stock loss, theft and fraud, and engage with customers and colleagues to resolve situations