Retail Security Officer — Calm, Customer-First Presence

Mitie Cleaning & Hygiene Services; Gerrards Cross; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

40+ hours per week

20% colleague discount

Training and development

Mitie benefits

SIA licence renewal

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for an M&S store in Buckinghamshire. The role focuses on safety, professionalism and enhancing the customer experience within a premium retail environment.

You will help maintain a secure store, support customers and colleagues, and respond appropriately to incidents. The position offers a structured training programme and opportunities for career progression within Mitie and the wider retail security operation.

Qualifications

• Strong communication and people skills.
• Professionalism and emotional intelligence.
• Confidence and sound judgement.
• Calm and positive approach under pressure.
• Genuine desire to help customers and colleagues.
• Pride in delivering high standards every day.

Responsibilities

• Create a visible, welcoming and reassuring presence within store.
• Support customers and colleagues professionally and confidently.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams as part of the wider M&S environment.
• Deliver high standards of professionalism, communication and customer service at all times.

Skills

Strong communication

People skills

Professionalism

Emotional intelligence

Confidence

Sound judgement

Calm under pressure

Customer service oriented

Tools

SIA licence training

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for an M&S store in Buckinghamshire. The role focuses on safety, professionalism and enhancing the customer experience within a premium retail environment.

You will help maintain a secure store, support customers and colleagues, and respond appropriately to incidents. The position offers a structured training programme and opportunities for career progression within Mitie and the wider retail security operation.