Retail Security Pro – Calm, Customer-First Protection

Cys Security Ltd; Ellesmere Port; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

£13.58 per hour

Guaranteed 40+ hours per week

20% colleague discount (after a qualifi

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Cys Security Ltd is seeking a Security Officer in Ellesmere Port to help create a safe, welcoming and secure environment for customers and colleagues. You’ll be a calm, professional presence, delivering great service while protecting people, stores and products.

You’ll operate in a fast-paced retail setting, staying alert, responsive and ready to step in when needed, with strong communication and a proactive mindset essential. A valid SIA licence and UK work history are required.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with quick decision making.
• Genuine passion for customer service and keeping people safe.
• Able to provide a 5-year checkable UK work history.

Responsibilities

• Protect the store, people and products by preventing loss and responding to incidents.
• Identify risks and support safe ways of working in a fast-paced retail environment.
• Use store technology, mobile reporting systems and body-worn cameras to support operations and incident management.
• Provide welcoming, professional customer service and assist customers and colleagues.

Skills

Customer service

Communication skills

Calm under pressure

Decision making

Tools

Body-worn cameras

Job description

Cys Security Ltd is seeking a Security Officer in Ellesmere Port to help create a safe, welcoming and secure environment for customers and colleagues. You’ll be a calm, professional presence, delivering great service while protecting people, stores and products.

You’ll operate in a fast-paced retail setting, staying alert, responsive and ready to step in when needed, with strong communication and a proactive mindset essential. A valid SIA licence and UK work history are required.